To contribute to the attainment of the company's business objectives by:

• Support the overall IT Strategy on outsourcing nature of the business oncontact center

• Engagement of clientand management of entireinfrastructure

• Research and identify new and emerging technologies that will enhance the organization's operating efficiency and support enhanced customer services and revenue growth

• IT Financial management for system maintenance and support

• Project management for strategic projects

• As an escalation point for major incidents

Main Duties, Responsibilities and Deliverables:

• Manage the teams of professionals as well as vendors (in HK and China) on various IT functions (i.e.client support, system infrastructure support)

• Drive pre-sales supportwith cost effective and technically sound solutions to win new client projects

• Maintain excellence technical service level to elevate project expansion and/or renewal opportunities

• Lead a team of around 20 employees of client support and infrastructure & support

Experience and Qualifications:

• Bachelor's degree in IT related disciplines

• Strongclient servicing, business acumen, critical /lateral thinking, leadership skill

• Min 15 years of proven experience in infrastructure management ortechnical client services fieldand with in-depth knowledge in multiple aspects of IT domain such as server, network and voice systems, including 6 years managerial experience in IT discipline

• Able to use judgement to resolve complex internal and external issues

• Plan strategy and tactics to achieve medium to long term objectives

• Lead team of large workforce or manage multi-discipline and multi-national projects

• Able to write, present and communicate at senior executive level internally and externally

• Excellent com mand of spoken and written English, Mandarin and Cantonese

Personal Competencies:

• Demonstrablecommunication skills, presentation skills, leadership skills and project management skills

• Goodpersonality/attitudein terms ofassertiveness, result-oriented,and total-ownership

• Good analytical and problem-solving skills in systems and operations related issues

• Embraces and promotes diversity

Functional Competencies:

• Proven experience in thecontact center field(preferably in acontact center outsourcing industry) with excellent knowledge of contact center technologies is aMUST

• Regional exposure especially in Hong Kong andMainland Chinais aMUST