- Provide technical service and support for advanced scientific and analytical instruments, including Particle Size Analyzers, X-Ray Fluorescence (XRF), Spectroscopy, ICP and other analytical systems.
- Travel regionally to customer sites to perform installation, commissioning, calibration, validation, preventive maintenance, troubleshooting, repairs, customer training and other service assignments.
- Ensure all service activities are carried out in accordance with company and customer quality standards, safety procedures and site regulations.
- Work closely with Sales, Customer Service Administration, Regional Technical Experts and Service Engineers to ensure seamless service delivery and high service standards.
- Prepare accurate and timely service quotations for repairs, preventive maintenance, spare parts and labour in response to customer enquiries across the region.
- Maintain accurate service reports, maintenance records and technical documentation following each service activity.
- Liaise directly with overseas manufacturing factories and global technical support teams to troubleshoot complex technical issues and implement effective corrective actions.
- Conduct technical training for end users, including scientists, engineers, laboratory personnel and distributors, to ensure proper operation, maintenance and optimal performance of the instruments.
- Provide professional technical support while building and maintaining strong customer relationships through effective problem-solving and service solutions.
- Identify and develop service business opportunities, including preventive maintenance agreements, service contracts, instrument upgrades and spare parts sales, to support business growth and customer retention.
- Perform any other duties and responsibilities as reasonably assigned by the immediate supervisor or Head of Department.
Requirements
- Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls or a related field.
- At least 2 years of relevant service engineering experience. Fresh graduates with relevant qualifications are welcome, as training will be provided.
- Willingness to travel overseas to support regional customers local travel is also required, with own transport preferred.
- Strong troubleshooting and problem-solving mindset, with good customer service orientation and safe working practices.
- Strong planning and time management skills, with the ability to work proactively and independently.
- Positive attitude, self-motivated and proactive.
- Experience servicing scientific/analytical instruments such as Particle Size Analyzers, X-Ray Fluorescence (XRF), Spectroscopy systems and/or ICP Spectrometers is advantageous.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
