Sales Support Manager

About the Role

The Sales Support Manager is responsible for leading and managing the Sales Support (Sales Assistant) team to ensure operational excellence, process standardization, and continuous improvement in service quality.

This role ensures smooth communication, clear alignment of expectations, and timely resolution of complex operational issues. The position also plays a critical role in enhancing overall team efficiency, reducing operational errors, and improving customer satisfaction.

Responsibilities

• Lead and manage the daily operations of the Sales Support team
• Set clear performance expectations and KPIs; conduct regular performance reviews
• Develop and implement Standard Operating Procedures (SOPs)
• Provide coaching, training, and professional development to team members
• Foster a culture of accountability, collaboration, and continuous improvement
• Facilitate regular internal meetings to maintain alignment and transparency
• Handle complex or high-impact issues that cannot be resolved by Sales Assistants
• Provide structured problem analysis and practical solutions

Qualifications

• Bachelor's degree in Business Administration or a related field.
• Minimum 5 years of experience in sales operations or sales support.
• At least 2 years of team management experience; experience managing a team of 5+ members is preferred.
• Business-level English communication skills is preferred.
• Fluent Mandarin Chinese communication skills are required.
• Proficient in Microsoft Excel and data analysis tools.
• Strong analytical and problem-solving abilities.
• Strong understanding of cross-functional collaboration and workflow management.
• Detail-oriented with strong accountability and the ability to work under pressure and manage escalations effectively.
• Strong coordination and stakeholder management skills with a continuous improvement mindset.