Key Responsibilities:
1. Order Fulfillment & Logistics Management
- Order Execution: Manage the entire order lifecycle. Verify pricing, Incoterms, and configurations against the ODM contracts before booking.
- Logistics Coordination: Work directly with logistic team to arrange shipments to ODM manufacturing sites. Solve logistics bottlenecks to meet the customer's aggressive RDD.
- Revenue Recognition: Ensure orders are shipped and invoiced correctly to meet monthly/quarterly revenue targets.
2. Supply Chain & Factory Liaison
- Production Tracking: Act as the Internal Account Manager within the factory. Join production meetings to track the status of open orders and prioritize critical allocation for ODM production runs.
- Shortage Management: Proactively manage factory constraints. When shortages occur, negotiate with internal Planning teams to secure allocation for our key ODM accounts to prevent Line Down situations.
3. Customer Operations Interface
- ODM Communication: Serve as the direct contact window for ODM Buyers and Material planner regarding order status, commit dates, and backlog reports.
- Problem Resolution: Handle operational escalations such as Shortage Pull-ins, RMA, or shipping discrepancies directly with ODM teams.
Qualifications:
- Experience: 2+ years of solid experience in Order Management, Project Coordination, or Supply Chain Planning, preferably working with system ODMs.
- Hard Skills:
- Strong knowledge of International Trade and ODM business models (Buy-Sell, Consignment).
- Hands-on experience with ERP systems (Oracle, SAP) is mandatory.
- Proficiency in Excel for managing complex backlogs.
- Language: Fluent in Mandarin and Business Level English.
