[Job ID: 1669672]
Responsibilities
- Manage customer enquiries and complaints through phone, email, and other communication channels, ensuring timely resolution and follow-up.
- Prepare quotations, service charges, and process job orders accurately.
- Schedule, prioritize, and coordinate customer service requests.
- Liaise with service engineers, subcontractors, customers, vendors, and relevant stakeholders to ensure services are completed within agreed timelines.
- Maintain and update service records, reports, customer feedback, and documentation in the system.
- Monitor customer accounts and follow up on service outcomes to ensure satisfaction.
- Prepare service requests, purchase orders, shipping documentation, and related administrative records.
- Coordinate project and service work schedules for service personnel.
- Raise purchase requisitions for materials, accessories, installation items, and spare parts required for projects and service jobs.
- Handle equipment warranty claims and related documentation.
- Support customer audits, inspections, and requests for supporting documents.
- Identify opportunities for service enhancements, equipment upgrades, and process improvements to improve service quality and customer experience.
- Perform other ad hoc duties as assigned.
Requirements
- GCE N-Level, O-Level, or A-Level qualification with 3 to 4 years of experience in a Sales Coordinator or similar coordination role or Diploma in Business Administration with 1 to 2 years of relevant experience.
- Proficient in Microsoft Office applications.
- Experience using NetSuite is an added advantage.
We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Lim Poh Geok (Elaine)
EA Personnel Reg. no.: R1105330
EA License no.: 07C5771
