JOB SUMMARY
The Sales Associate is responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. He/ she should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
KEY RESPONSIBILITIES
- Represent the Brand – As an ambassador of Tory Burch and maintain store presentation standards
- Create the Customer Experience – Deliver extraordinary customer experience and build our brand one customer at a time
- Be Team Player – Demonstrate a strong sense of selling skills and sense of product knowledge, contribute to a positive atmosphere that is fun, professional, productive and team oriented. Strong partnership and communication with teammates.
- Drive the Business & Deliver Results – Proactively achieve and maximize sales, build and maintain new and existing customer relationships
- Operational Excellence – Adhere to all sales and operational policies and procedures, inventory management and provide assistance when necessary with operational and back of house activities
EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED
- Higher Diploma or above in any disciplines (business or fashion related a plus)
- 2+ years experience as a SA in a luxury fashion retail operation
- Strong personal selling and customer relations experience
- Sales driven and goals oriented
- Polished and professional
- Good verbal and written communication skills: English (Cantonese and Putonghua is a plus)
- Ability to work in a fast paced and dynamic environment
- Ability to prioritize and excellent follow-up skills
