As a global leader in color management solutions, we specialize in offering instruments, software, and services to improve the precision, performance, and efficiency of the color workflow for our customers.
Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia. For more information, visit www.datacolor.com
Datacolor is actively seeking a Sales and Service Administrator to join our global workforce.
Position Summary:
Sales & Service order administration, import and export customs clearance and office administrative support for Taiwan Company.
Essential Duties & Responsibilities:
You have:
Order Entry (Salesforce & JD Edward (JDE))
- JDE & Salesforce: Sales and Service (STS) orders entry (SO, SW, UC, SP, IW, OY, AY), Credit & Debit note.
- JDE: Issue 3rd party vendors P.O. & place inter-company order (STOT) for local products
- JDE: Warranty procedure (SP / SO / IW in zero).
- Salesforce: Transfer Service Request to engineers in Salesforce after issue contract invoice, change status to NEW/RENEWAL of Service contract.
- Salesforce: Create customer account, add or transfer assets as necessary.
Order Admin
- Correspondence with Manufacturing Centre or 3rd party vendors in related to order and shipment status
- Correspondence with Salespeople / Engineers / Partners / Customers relating in related to order compliance, order and shipment status.
- Review orders including discount, freight, and order compliance to CPL etc.
- Follow up monthly backlog and Net Order Intake (NOI).
- LC preparation as necessary.
Shipping and logistics
- Prepare full set of shipping document (e.g. Issue Proforma / shipping invoice, packing list, Shipping instruction, Certificate of Quality and quantity, Insurance, Certificate of Origin, non-wooden packing declaration, acceptance report, Delivery note as necessary)
- Liaise with local broker for Import & Export Customs Declaration and support custom liquidation.
- Liaise with carriers to trace shipment, ensure compliance of regulations locally
- Consultation of customers regarding insurances, duty & taxes
- Pack and arrange delivery of instruments or spares
- Inventory management of instruments and spares such as inventory adjustment, local transfer in system, regular stock-take etc.
Office Admin
- Provide all round administrative and secretarial support to daily operation
- Office management such as maintenance of phone, internet, lighting, air-conditioning, office cleaning etc.
- Purchase office and pantry supplies
- Liaise with building management company as necessary
Experience & Qualifications:
You have:
- High Diploma in Business Administration or any other business-related field is preferred.
- Minimum 3 years full set of Shipping and Import and Export declaration is necessary. Customer Service is an advantage.
- Proficiency in English & Chinese languages.
- International Trade term, Import & Export declaration, Letter of Credit (advantage), Computer literate, ERP/ CRM System (advantage).
- Supportive, organized and efficient, eager to learn, good interpersonal skill and can work independently.
Location:
Taibei
Our Core Values:
Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, Ethics, and Passion.
Our Core Competences:
We believe Communication, Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.
Your Benefits:
Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth, where your ideas matter. Our flat hierarchy ensures easy access to everyone, promoting collaboration and innovation.
Interested:
- Want to work in a company focused on innovative color management solutions
- Looking for flexibility and autonomy in a global and diverse company
- Want to be able to make daily connections with people all over the globe
- Do you want to work in an open and informal atmosphere where your personal input is valuable
Do not hesitate and join Datacolor if the answer is yes! Apply today!
Datacolor is an Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the notice from the Department of Labor.
