Ride-Hailing Business Development Manager - TW/HK/Macau

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

• Develop and execute airport transfer strategies for Hong Kong, Macau, and Taiwan. Analyse market size, competition, customer demand, and priority airports and cities to grow bookings, revenue, margin, and market share.
• Source and manage fleet operators, car rental companies, destination management companies, and mobility platforms. Ensure suppliers meet all local licensing, driver, vehicle, insurance, and airport operating requirements.
• Negotiate pricing, payment terms, service levels, inventory, and campaign support. Build cost benchmarks by city, airport, route, and vehicle type to improve price competitiveness and contribution margin.
• Manage supplier onboarding, system setup, product launches, training, and daily operations. Track key metrics, including booking acceptance, fulfilment, driver response, punctuality, cancellations, complaints, and cost. Drive corrective actions and supplier improvement.
• Work with Customer Service, Product, Operations, Legal, and Risk teams to resolve major service incidents and escalated complaints. Conduct root-cause analysis and improve processes, products, and policies to ensure passenger safety and reliable service.
• Serve as the market owner for Hong Kong, Macau, and Taiwan. Partner with headquarters and regional teams to launch new markets, airports, products, and campaigns. Provide regular market insights, business reviews, and actionable recommendations.

What you'll Need to Succeed

• Bachelor's degree or above, preferably in Business, Tourism Management, Transportation, Supply Chain, or a related field.
• At least 5 years of experience in business development, supplier management, procurement, or market operations. Experience in mobility, airport transfers, travel, OTA, car rental, ride-hailing, or ground transportation is preferred.
• Strong knowledge of transport regulations, supplier networks, and business practices in at least one of the following markets: Hong Kong, Macau, or Taiwan.
• Willingness to travel regularly for supplier meetings, airport research, and operational audits.
• Strong experience in commercial negotiation, contract management, cost analysis, and P&L management. Able to independently develop market strategies, business proposals, and partnership launches.
• Professional proficiency in Traditional Chinese and English. Cantonese is highly preferred for Hong Kong and Macau coverage. Familiarity with Taiwanese business language and practices is an advantage.
• Strong ownership, results orientation, and cross-cultural communication skills. Able to manage multiple priorities and influence cross-functional stakeholders in a fast-paced international environment.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!