ROLE MISSION
Directly reporting to the Retail Director, Taiwan, the role will assist in providing full range support on day-to-day operations including policies & procedures implementation to Taiwan retail operations team and stores and act as the key contact point between stores and office for coordination of operational activities.
JOB DESCRIPTION
- Provide full aspect of retail operational support for stores, and provide effective and efficient solutions so that frontline sales can fully dedicate effort to client serving and achieving sales targets.
- Fully manage all regular opeational tasks, including but not limited to coordinate daily purchase orders, annual stock take, invoices management, responsible for various serivce license renewal, stationary and packaging orders, petty cash, shop expenses management and vendor payment follow ups.
- Prepare daily/ weekly/ monthly sales reports for management review; and provide sales comparison report which enhance store manager understand shop performance.
- Responsible for facilities management of all retail stores, monitor repair, maintenance progress and co-ordinate with vendors and suppliers to ensure smooth retail operations.
- Provide support on seasonal clearance sales event and all other store events.
- Assist in forecast and budget planning.
- Assist Retail Director, Taiwan to manage staff seasonal uniform order.
- Provide clerical and administrative support to Retail Director, Taiwan such as handle incoming calls, filling and documentation.
- Support Retail Director, Taiwan to manage customer serivce matters, including follow up with Store teams and/or other departments.
- Monitor all shops overtime and working roster.
- Collaborate with other team members for standard operating procedure creation and enhancement.
- Provide general administrative assistance to all departments.
- Prepare monthly incentive results and collect the relevant document from the staff and send back to HR deparment.
- Prepare monthly customer return case report to Merchandising department.
- Work closely with Marketing Department.
- Responsible to collect cheques from banks and landlords.
- Handle various ad-hoc tasks assigned by Retail Director, Taiwan.
PROFESSIONAL REQUIREMENTS
- Diploma or above
- 3-4 years relevant experience preferably in retail industry
- Proficient in MS Word, Excel and English Word Processing
PERSONAL REQUIREMENTS
- Energetic, proactive, a good team player with can-do attitude
- Good communication skills and interpersonal skills
- Ability to work under pressure and deal with difficult customer situations in a friendly manner
- Willing to learn, self-motivated and result oriented
- Strong attention to details, good organizational skills, and multi-tasking
