Retail Onboarding Manager

Company Introduction :

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, How did I ever live without Coupang Born out of an obsession to make shopping and everyday life easier than ever, we're collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and challenge traditional trade offs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan.

Role Overview:

As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity.

What You Will Do:

• Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews.
• Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs to ensure the team's capabilities match current standards.
• Act as the primary liaison among internal stakeholders to streamline communication, align compliance goals, and resolve cross-departmental friction points.
• Maintain a deep understanding of legal regulations to ensure all listed products, registration numbers, statutory disclosures, and advertising content strictly adhere to internal policies and authority mandates.
• Optimizing the product onboarding review mechanism to proactively mitigate risks, while collaborating closely with the Post-onboarding team to ensure seamless alignment and swift resolution of escalated compliance issues

Basic Qualifications

• 7+ years of experience in Product Compliance, Catalog Operations, or Product Listing Review Management within the e-commerce or retail industry.
• Hands-on experience in one or more of the following:
• Managing end-to-end product listing processes.
• Translating regulatory and policy changes into operational workflows, procedures, and compliance standards.
• Leading high-performing teams in fast-paced and rapidly changing environments.
• Excellent communication and stakeholder management skills, with the ability to build alignment and drive consensus across diverse teams.
• Ability to quickly adapt to the dynamic and evolving e-commerce landscape.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement practical solutions.
• Professional fluency in both English and Mandarin Chinese.

Preferred Qualifications

• Proficiency in data analysis tools such as SQL and Microsoft Excel PivotTables.
• Experience designing and building structured data dashboards for operational monitoring, reporting, and business insights.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.