Retail Manager, Travel Retail SEA

Company Description

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding couturier-perfumer's unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior.

Job Description

YOUR IMPACT _________

Reporting to the Area Manager – Travel Retail SEA (based in Singapore), the Asst Retail Manager / Retail Manager – Travel Retail SEA (based in Singapore) will have to take care of:

YOUR MISSION _________

Retail Sales Development

• Define and drive strategy for key SEA markets to drive sales and manage sales performance by store to reach targets
• Drive key SEA markets objectives and grow our rankings/market share in all categories
• Compile monthly sales report and analysis
• Be aware of P&L and manage yearly costs/budget to maximize sell-out and business opportunities, while remaining accountable for profitability/ ROI
• Communicate trends, market intelligence and competition's insight to management
• Propose and work closely with Area Manager on monthly order proposals and stock optimization: novelties quota, stock level analysis, returns/exchange, slow movers follow-up

Uphold Brand/ Image & Product Merchandising Execution

• Collaborate effectively with the VM team to uphold Dior Brand Image through timely planogram changes, strong execution of animations (i.e. HPPs/SPPs) and POS activities
• Ensure retail team are on top of VM guidelines, store upkeep & maintenance
• Propose and work closely with Area Manager on the animation strategy to ensure we uphold the visibility and exposure of Dior. Supervise and execute the promotional activities to deliver sales performance
• Collaborate with Marketing to streamline product assortment for further sales optimization
• Strengthen Partnership with Retailers
• Ensure consistent follow-up with retailers on operational matters (monthly orders, shipment, GWPs, testers, animations plan etc.)
• Grow existing and develop new business opportunities (i.e. tactical business initiatives, novelty launches, animation and real estate conquest etc.)
• Proactively manage inventory to maximize sell in opportunities and sell-out performance alongside retailers

People Management

• Lead, coach and motivate, evaluate a dynamic sales team
• Achieve BC productivity by leveraging on IPOS to set KPIs thru Counter Managers. Effectively guide Counter Managers to coach BCs performance
• Work closely with Counter Managers with regards to manpower allocation by store
• Achieve retail and service excellence thru the successful implementation of IPOS and its related tools, dashboards and reports
• Initiate and execute local incentive/commission schemes and sales targets to drive retail team's performance
• Collaborate with training team to ensure upskilling of BCs skillsets which is in line with each of their development plan (i.e. develop specialization and retail management expertise)

Qualifications

WHO YOU ARE _________

Key competencies:

• Strong interpersonal & communication skills
• People-oriented supervisory skills
• Customer and sales focus
• Strong negotiation and analytical skills; Highly organized and able to multi-task

Profile:

• At least 5-8 years/experience in retail/operations at supervision level and already managing a team
• Excellent knowledge/ experience in retail business
• Strong leadership and people management skills; Experience in building effective teams
• A result-driven high achiever with ambition, motivation and dynamism.
• Self- motivated, down to earth and willing to learn.

Additional Information

WHAT CAN WE OFFER _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

So, How Far Will You Take Dior