Job Mission:
(covers both FSN & WFJ topics in Fashion BTQ)
- Coach FAs on adaptability and flexibility: coach FAs on customizing their behavior according to clients personalities, engage and motivate FAs through on the floor coaching.
- Customize, deliver and follow up on training: Tailor learning content based on FA's needs, deliver training using blended learning approach, monitor FA's progress.
- Support People Development: Collaborate with HR, Retail Managers, HOB / DHOB in people development (e.g. career path, C&B).
- Enable FAs to become front face of CHANEL: Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients.
- Customize, deliver, and follow up on Learning Path for Retail Team
Guiding principle: To become FA's trusted go-to advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner.
- Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching) - Guiding principle: To enable FAs (as the face of CHANEL) to build emotional connection with clients by customizing their behaviors for different client personalities.
Support People Development
- Guiding principle: To bring the best out the FAs by raising the awareness of the importance of FA's role and developing their careers.
- Onboarding Planning for New Hires, collaboration with experts, measuring Effectiveness and Feedback on People and Client Intelligence.
