Job Summary
A Retail Executive ensuring excellent customer service and achieving sales targets.
Responsibilities
- Assist customers by providing accurate product information and personalized recommendations to support informed purchasing decisions
- Promote and sell products to meet individual and store sales targets consistently
- Process sales transactions accurately using the point-of-sale (POS) system to ensure smooth checkout experiences
- Maintain attractive product displays and ensure shelves are fully stocked to enhance customer engagement
- Monitor inventory levels and assist with stock replenishment and stock counts to maintain product availability
- Handle customer inquiries, complaints, and returns professionally to resolve issues and maintain satisfaction
- Keep the store clean, organized, and compliant with company standards to provide a welcoming environment
- Support promotional campaigns and in-store marketing activities to drive sales and customer interest
- Stay updated on product knowledge, pricing, and promotions to provide accurate information to customers
- Work closely with team members to ensure smooth daily store operations and effective teamwork
- Host live-streaming sessions on social media platforms to engage customers and promote products
Preferred competencies and qualifications
- Strong customer service and communication skills to engage and assist customers effectively
- Sales-oriented mindset with the ability to achieve targets and contribute to store performance
- Good interpersonal and problem-solving abilities to handle customer interactions and resolve issues
- Basic computer and POS system knowledge to operate sales and inventory systems efficiently
- Ability to work flexible hours, including weekends and public holidays, to meet store scheduling needs
- High school diploma or equivalent retail experience is an advantage but not required
