Job Summary
We are seeking a dedicated and experienced Restaurant Manager to oversee daily restaurant operations, ensuring excellent customer service, operational efficiency, staff performance management, and achievement of business goals.
Responsibilities
- Manage daily restaurant operations to ensure smooth and efficient service delivery
- Lead, supervise, and motivate service and kitchen staff to achieve high performance and teamwork
- Deliver and maintain high standards of customer service and guest satisfaction through active monitoring and staff coaching
- Monitor and enforce food quality, hygiene, cleanliness, and workplace safety standards to comply with regulations
- Address and resolve customer feedback and service-related issues promptly to enhance guest experience
- Plan and manage staff scheduling, attendance, and manpower allocation to meet operational needs
- Monitor inventory levels and coordinate timely procurement of supplies to avoid shortages and control costs
- Control operational costs by analyzing expenses and supporting revenue growth initiatives
- Ensure compliance with company policies and Singapore regulatory requirements related to food safety and workplace standards
- Prepare operational reports and contribute to business performance reviews for continuous improvement
Required competencies and certifications
- Diploma or equivalent qualification in Hospitality, Food & Beverage, Business, or related field
- Minimum 3 years of experience in restaurant operations with supervisory or managerial responsibilities
- Knowledge of food safety, hygiene standards, and restaurant management practices
- Willingness to work weekends, public holidays, and rotating shifts as required
Preferred competencies and qualifications
- Team leadership and staff development skills to foster employee growth and retention
- Customer relationship management to build and maintain positive guest interactions
- Inventory and cost control skills to optimize resource usage and profitability
- Problem-solving and decision-making abilities to handle operational challenges effectively
- Proficiency in POS systems and basic computer applications for operational efficiency
