Your Job
- Meet / Exceed customers expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution etc.
- Meet / Exceed delivery performance goal set by management. One must coordinate with all related parties that include 3rd party (GBO/KBS) to ensure on-time shipment to all customers.
- VMI management (if any) such as Hub replenishment, inventory aging management, consignment billing, inventory reconciliation, part add & remove from VMI.
- Work with Sales to achieve Billing target.
What You Will Do
Presales:
- Process Standard Sample Request per Sales request, NPI support, follow up manual invoice, process MM creation (copy) via MM creation team, follow up Customer Master creation upon approval where no sales admin available.
Order Management
- Process all kind of sales order type with accurate order input (ex. Part number, quantity, price, PO #, inco-term, MLQ, etc.), order confirmation, manage demand change and provide supply schedule back to customer timely and per company reschedule / cancellation policy or per contract agreement with customer. Review backlog order and follow up the supply from plant to clear all backlog.
- Delivery management including special label, COC, etc. by coordinating with supply chain/logistics to ensure goods are shipped with most efficient & economical mode.
- Coordinate with allocator and Sales when product under supply constraints
- Be escalation windows for any supply delinquent and attend conference call with relevant parties until issue resolved.
- Escalate to supervisor and inform relate stake holder if the issue become critical.
- Maximize the billing
- VMI hub management by replenish appropriate quantity to avoid S&E or customer line down. Push Aging inventory to be consume. Trigger respective supervisor and sales when face barrier or dispute.
Operation & Post Sales
- Manage customer disputes such as invoice misalignment, HS code mismatch, credit dispute, process CN/DN, scrap allowance, QN & RMA process support.
- Joint call with sales engineer as appropriate to establish better relationship and understand customer requirement.
- Follow all ISO requirements and support all audits as required.
Others
- System Support (EDI map table maintenance)
- Product packaging details
- Waterfall chart, Customer L/T given analysis and escalate to CS management on the L/T between L/T given and L/T taken to reduce the gap.
- Manage tariff resolution
- Review and follow on customer scorecard
Performs other related duties as assigned by management.
Who You Are (Basic Qualifications)
With 2 : 4 years in Customer service, sales support, purchasing or material planning. Working experience in electronic industry is preferable
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate&aposs knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
