Remote Patient Care Specialist (Mandarin, Cantonese)

Job Summary:

We are seeking a Remote Patient Care Specialist (Chinese-speaking) to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving healthcare experience, we'd love to hear from you.

Key Responsibilities:

• Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.

• Make outbound calls to schedule appointments and follow up with patients.

• Enroll members in health plans and assist with plan details.

• Perform administrative tasks related to customer service.

• Maintain accurate and detailed records of customer interactions.

• Conduct primarily outbound calls to patients to schedule medical appointments.

• Handle inbound calls when received, primarily related to appointment coordination.

• Schedule and reschedule medical appointments as requested by patients.

• Answer patient questions regarding appointment details, availability, and timing.

• Provide information on test results, including whether results are available and expected turnaround times (when applicable).

• Provide exceptional service to ensure customer satisfaction.

Qualifications & Requirements:

• Proficient level of English (verbal and written).

• Proficient level of Mandarin (verbal and written).

• Proficient level of Cantonese (verbal and written).

• Availability to work 9:00 AM to 5:00 PM EST (United States).

• Excellent communication and interpersonal skills.

• Previous experience in the Healthcare sector is a plus.

• Previous experience in customer service is required.

• Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.

• Positive attitude and the ability to learn and adapt quickly.

• Ability to understand and follow established processes accurately with minimal supervision.

• Interested in long-term career opportunities. 

• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.

• Compensation in USD.

• Hiring bonus included (terms and conditions apply).

• Full-time position with 40 hours weekly. 

• Please note that this is a long-term opportunity.

• Great work environment with potential for growth.