What the Candidate Will Need / Bonus Points
- What the Candidate Will Do
Executional Excellence
- Deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations
- Maintain a high quality of output and attention to detail to ensure that tasks are accurate and complete on time
Data & Case Handling
- Own monthly and periodic data provisions to regulators, ensuring data is accurate, timely, and aligned to agreed templates and automation flows.
- Pull, reconcile, and quality-check data needed for audits and RFIs using internal data tools such as QueryBuilder, dashboards, and trackers.
- Prepare first-draft written responses and supporting attachments for routine audits and requests
- Support on-site or virtual audits by organising data packs, walking through operational flows, and capturing follow-up actions, with L4 or Legal acting as primary external lead
Subject Matter Expertise
- Demonstrates a deep expertise in our regulatory and reporting requirements in Taiwan; has the ability to address agent inquiries and handle escalations to ensure regulatory compliance and meet SLA.
Operational Excellence
- As the team's scope increases across the APAC region, you will play a key role in ensuring continuous improvement and seamless operations as the team scales
- Drive improvements to efficiency, accuracy, scalability and robustness by proactively identifying areas for improvement
- Propose, build and launch innovative and AI-fueled solutions to address process gaps and concerns
Governance
- Maintain and improve regulatory SOPs, knowledge bases and checklists so requests, audits, and regular reporting can be executed consistently by the broader team and scaled effectively in future
- Identify recurring pain points or manual steps and propose pragmatic simplifications or automation opportunities, and build / launch them where required
- Help ensure records are complete, accurate, and auditable, and supporting periodic self-checks or governance reviews.
- Keep single sources of truth (SSOT) such as knowledge bases, master repositories, and risk / reg trackers up to date so that the team remains audit-ready and can quickly respond to new enquiries.
Stakeholder management & Communication
- Coordinate closely with cross-functional stakeholders (legal, safety, operations, policy) to collect input for audits and requests for information, and ensure responses reflect Uber's agreed-upon position
- Liaise closely with other Community Operations teams to clarify compliance requirements, and monitor and surface any handling issues which may have regulatory impact
- Display excellent communication skills in engagements with regulators and internal stakeholders
Basic Qualifications
- Stakeholder management: demonstrated experience in a customer support, operations, regulatory, risk, or analytics role where you regularly worked with multiple stakeholders in different teams and with different perspectives
- Strong data literacy and comfort working with spreadsheets and querying tools to pull, join, and sanity-check datasets for internal and external presentation
- Excellent written communication skills, with the ability to translate technical and operational details into clear narratives that regulators and non-technical partners can understand.
- High attention to detail and a strong sense of ownership for data quality, documentation hygiene, and meeting deadlines, especially when responding to formal government requests.
- Comfort working in a fast-paced occasionally ambiguous environment, balancing multiple requests and priorities while following structured processes and escalation paths.
- Continuous improvement mindset: You proactively look for opportunities to Ability to thrive under pressure in a fast-paced, unstructured environment
Preferred Qualifications
- Prior experience with regulatory reporting, safety operations, or government-facing compliance work in Taiwan, ANZ, or other regulated markets.
- Working proficiency in Mandarin and English. Note that you will be required to review Chinese-language regulatory correspondence and draft or quality-check responses, especially for Taiwan regulators. You will be expected to engage with internal stakeholders in both Mandarin and English.
- SQL proficiency or experience partnering with data/engineering teams to design and maintain data pipelines for operational use
- Exceptional written and verbal communication skills across multiple functions and teams - a natural storyteller and consensus builder
