Key Responsibilities:
Branch Performance
- Manage and oversee multiple branches within the assigned region.
- Ensure each branch achieves revenue, profitability, and productivity targets.
- Analyse business performance and implement improvement plans.
Sales & Business Development
- Drive sales growth and monitor branch KPIs.
- Develop action plans to improve branch performance.
- Support marketing campaigns and promotional activities.
Operations
- Ensure compliance with company SOPs, operational policies, and service standards.
- Conduct regular branch visits, operational audits, and performance reviews.
- Ensure cleanliness, safety, and quality standards are maintained.
Team Leadership
- Coach and mentor Outlet Managers and supervisors.
- Monitor staff performance, attendance, and discipline.
- Identify training needs and develop employees.
Customer Service
- Ensure excellent customer experience across all branches.
- Handle escalated customer complaints promptly.
- Improve customer retention and service quality.
Reporting
- Prepare weekly and monthly operational reports.
- Present regional performance, challenges, and action plans to senior management.
- Monitor inventory, manpower planning, and operational expenses.
Requirements:
- Diploma or Bachelor's Degree in Business, Operations, Retail Management, or a related field.
- Minimum 5 years of multi-branch management experience.
- Strong leadership and people management skills.
- Excellent analytical and decision-making abilities.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office and business reporting.
- Willing to travel regularly within the assigned region.
