What You'll Do
- Own the day-to-day operations of multiple live digital platforms across APAC (CRM, SaaS tools, websites, mobile apps, internal business systems)
- Monitor system health and be the first point of contact when something breaks
- Diagnose issues before escalating, tell apart a user error from a config problem from an actual vendor bug
- Coordinate directly with vendors: raise tickets, track SLAs, escalate when they slip
- Handle platform administration yourself, user access, permissions, and system configuration
- Keep documentation, runbooks, and support guides current
- Be the link between business users, customers, IT, and vendors
What You'll Need
- Minimally 2 years experience supporting digital platforms, SaaS tools, CRM systems, or enterprise applications
- Real experience owning a platform after it went live, not just supporting it during the project phase
- Direct experience coordinating with vendors: raising issues, tracking SLAs, escalating when needed
- Hands-on platform administration experience (user access, permissions, configuration), done independently, not just requested from someone else
- Comfortable working across multiple platform types
- Strong communication skills, able to explain technical issues clearly to non-technical stakeholders
Nice to Have
- Experience across more than one APAC market
- Familiarity with incident/ticketing systems and structured SLA tracking
Jessie Alayna Tan (R22109280)
EA License: 22S1193
