Job description
About the client:
We are partnering with a globally renowned, high-growth premium consumer brand celebrated for innovation and disruption within the prestige retail sector, they're currently active seeking for a Regional Customer Supply Chain Manager.
Job Responsibilities:
- Proactively manage expectations by delivering transparent, collaborative supply chain updates regarding new store openings, product launches, marketing activations, and potential operational bottlenecks or inventory shortages.
- Design, refine, and automate end-to-end order management workflows to elevate regional operational efficiency.
- Oversee daily order flows and fulfillment priorities in coordination with cross-functional teams, inventory management, and APAC regional 3PL warehouses to resolve underlying bottlenecks and guarantee SLA compliance.
- Direct B2C fulfillment streams, ensuring systemic integrity and guaranteeing that digital orders are processed, dispatched, and delivered on time and in full (OTIF).
- Validate daily stock replenishment for physical retail doors, leveraging optimized inventory controls and 3PL performance management to maximize on-shelf availability.
- Serve as the primary operational point of contact for retail stores, addressing escalated queries spanning front-end system performance, facilities maintenance coordination, and critical supply procurement.
- Validate order requests and oversee seamless order fulfillment cycles for key retail and wholesale accounts.
- Serve as a key regional stakeholder and driver for the upcoming enterprise SAP implementation and digital transformation roadmap.
- Cultivate robust relationships with global functional teams (including Quality Control, Regulatory, and Global Supply Chain) and external retail partners to streamline cross-border operations.
- Identify systemic and operational vulnerabilities to implement corrective actions. Build and maintain customer service performance dashboards, launch run-rate trackers, and deliver data-driven presentations to executive leadership.
Candidate Profile:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.
- 8+ years of progressive experience in supply chain management, with a heavy emphasis on end-to-end order management within the premium retail, luxury, FMCG, or consumer goods sectors.
- Multilingual fluency is required excellent professional command of English, Cantonese, and Mandarin.
- Advanced capabilities in Microsoft Office suite (specifically advanced Excel, PowerPoint, and Word) and Power BI.
- Demonstrated proficiency navigating ERP (SAP preferred), WMS, and retail POS environments, with the ability to leverage data systems to enhance operational transparency.
- A proven track record of managing and driving measurable performance improvements with third-party logistics (3PL) partners.
- Tangible examples of taking absolute ownership of supply chain optimization projects from conceptual design through to execution and measurement.
- Exceptional analytical capability to identify operational anomalies rapidly and implement robust, scalable solutions.
- A deep understanding of both B2B and B2C operational dynamics paired with a collaborative, agile mindset to thrive within an entrepreneurial, fast-paced corporate culture.
What to Expect:
- Our client offers the benefits of a work environment that is stimulating, challenging and balanced. It makes sure that you will be working in highly visible and being part of an Employee & Engineer work that provides a large degree of autonomy to their management team and encourages creativity and development of new ideas.
Insert & Apply:
- This a golden opportunity within a well-established organization excellent career prospect. If you are interested, please send your resume
