Report line: HR Manager
Employment Type: Full-Time
Level: Manager
Key Responsibilities:
- Own the end-to-end recruitment process for customer service positions, including sourcing, screening, interview coordination, and offer management.
- Drive high-volume hiring projects to support rapid customer support team expansion.
- Develop creative and effective sourcing strategies across job portals, social media, campus recruitment, referral programs, and external partners.
- Screen resumes and conduct initial interviews assessing candidates communication skills, service mindset, and cultural fit.
- Work closely with Customer Service team leaders to understand manpower planning and hiring priorities.
- Build and maintain a strong and scalable talent pipeline for ongoing customer support hiring needs.
- Collaborate with universities, training institutions, and RPO partners to quickly secure qualified candidate pools.
- Track recruitment performance metrics such as time-to-hire, pipeline conversion, and offer acceptance rate, and continuously improve hiring efficiency.
- Contribute to employer branding initiatives to attract high-quality candidates, especially within the gaming and internet industries.
- Ensure a smooth and professional candidate experience throughout the hiring process and support onboarding coordination when required.
Requirements:
- Bachelor's degree or above.
- Proven experience in high-volume recruitment, ideally for customer service or operational roles.
- Hands-on experience working with universities, recruitment agencies, or RPO partners to deliver hiring results quickly.
- Strong sourcing capability with experience leveraging multiple recruitment channels.
- Familiarity with the gaming, internet, or technology industry is highly preferred.
- Results-driven, proactive, and resourceful, with the ability to think beyond traditional recruitment approaches.
- Strong communication and stakeholder management skills, able to perform effectively in a fast-paced, high-growth environment.
