What this job involves:
As a Receptionist cum Mailer at JLL, you'll be the welcoming face of our organization while ensuring seamless communication flow across our operations. This dual-function role combines front-desk hospitality with critical mail and courier coordination, making you an essential part of our daily operations. You'll manage visitor experiences, handle incoming communications, and oversee the distribution of mail and packages with precision and care. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role offers you the foundation to develop professional skills in customer service, logistics coordination, and administrative excellence. Working in our collaborative environment, you'll interact with colleagues across departments, vendors, and clients, contributing to the efficient operation that supports our larger mission of shaping a brighter way for everyone we serve.
What your day-to-day will look like:
- Greet visitors warmly, verify appointments, issue visitor badges, and notify employees of guest arrivals while maintaining a professional and welcoming reception area
- Answer, screen, and direct incoming phone calls and emails promptly, ensuring callers receive accurate information or are connected to the appropriate department
- Receive, sort, log, and distribute incoming mail, packages, and courier deliveries to designated recipients across the office in a timely manner
- Coordinate outbound mail and courier services, including preparing packages for dispatch, scheduling pickups, and maintaining accurate records of all shipments
- Maintain reception and mailroom areas in an organized, secure, and presentable condition that reflects JLL's professional standards
- Manage visitor logs, meeting room bookings, and access control systems to support building security protocols
- Handle administrative tasks such as photocopying, scanning, filing, and maintaining office supplies inventory for reception and mailroom functions
- Respond to employee inquiries regarding mail, packages, and courier services with professionalism and efficiency
- Collaborate with building management, security personnel, and vendors to ensure smooth operations and resolve any issues that arise
Required qualifications:
- High school diploma or equivalent certification
- Minimum 1-2 years of experience in reception, front desk, customer service, or mailroom operations
- Strong interpersonal and communication skills with the ability to interact professionally with diverse audiences
- Proven organizational abilities and attention to detail in handling multiple tasks simultaneously
- Proficiency with basic computer applications including email, spreadsheets, and office management software
- Reliable, punctual, and able to maintain confidentiality when handling sensitive information
- Physical ability to lift and move packages weighing up to 25 pounds regularly
Preferred qualifications:
- Experience working in a corporate office environment or commercial real estate setting
- Familiarity with courier management systems, visitor management platforms, or building access control software
- Basic understanding of mailing procedures, shipping logistics, and packaging requirements
- Customer service training or certification demonstrating commitment to professional excellence
- Ability to remain calm and solution-oriented during high-volume periods or unexpected situations
