Receptionist

Responsibilities:

• Provide professional reception services, including greeting guests and visitors, handling phone calls and public enquiries, and arranging IDD and teleconference calls for all staff

• Liaise closely with the facilities management services contractor on visitor registration and visitor card issuance to ensure smooth reception operations

• Oversee the performance of facility management services contractor at reception

• Keep the telephone directory database and telephone console information up to date

• Monitor lobby and reception counter operations during corporate events at HKIA Tower to minimize disruption

• Support daily office administration, including receiving office supplies and coordinating courier deliveries

• Monitor and maintain the cleanliness and tidiness of the reception counter and lobby

• Prepare monthly statistics reports on reception services

• Perform any ad hoc duties as assigned

Requirements:

• Diploma graduate/ Secondary graduate or above

• At least 5 years working experience preferably managing reception counter in sizeable organization

• Excellent customer service skills in handling customers enquiries or complaints and greeting guests

• Good team player with excellent communication and interpersonal skills

• Strong customer service mindset with professional telephone manner

• Service-orientated, diplomatic, and professional

• Proactive, enthusiastic, well-organized, confident and detail-oriented

• Good command of spoken and written English and Chinese.Fluent in Putonghua is preferred