Quality Manager

Purpose of the Position

Lead the plant Quality Assurance and Performance Excellence functions to ensure products meet customer requirements, sustain ISO 9001/TL 9000 compliance, and drive continuous improvement in quality, yield, and cost.

Key Responsibilities

• Ensures that plant's products meet customer requirements and that the plant has an up to date and capable Quality Control system, including all procedures, specifications and equipment required for the Quality Control function. Collaborates with the Commercial group to resolve customer complaints and to translate customer requirements into meaningful product specifications. Develops processes and systems to prevent quality problems. (QMS)
• Manage plant quality systems (including ISO documentation, records retention, etc.) and plant quality personnel to ensure that the plant's products meet all customer requirements. (ISO 9001/TL 9000, DARM)
• Responds quickly and effectively to customer complaints and issues. Serves as the customer advocate in the plant. (XCAR)
• Collaborates with plant and division innovation teams to evaluate new product needs and translate them to meaningful plant specifications. Identifies and defines all required measurement protocols. (DFMEA)
• Works with process and product improvement teams regarding key product attributes to develop appropriate control strategies and feedback loops to make sure product attributes perform as expected. (PQA)
• Continuously improves quality function spending to help the plant lower its costs. Manages department spending and budgets. (CoQ)
• Determines yield and/or financial impact of proposed changes in product specifications. (MOC)
• Leads project teams to resolve and permanently fix customer complaints. Perform process capability analysis as needed. Provide statistical design and analysis services to internal plant departments. (DMAIC, PQA)
• Manages the analytical laboratory for the plant. (Reliability)
• Oversees all customer quality audits of the plant. Leads corrective action teams to resolve audit deficiencies. (XCAR)

Required Qualifications

• CQE or CQT Quality Assurance Skill.
• DMAIC, PQA Problem Solving Skill.
• Fluent in English for communication.

Desired Skills, Competency & Experience

• With CQE or CQT certification.
• Fluent in English (TOEIC 800).
• Leadership - Level 3 - Champion Change and Flexibility, Inspire and Motivate, Act with Integrity and Authenticity, Act Quickly and Decisively, Leverage Talent, Establish Direction and Create Commitment, Foster Innovation and Risk Taking, Focus on Customers, Communicate and Engage.
• Performance Excellence. (PEx Tools) With DMAIC related problem solving certification. JMP, Minitab data analysis software experience.
• Financial Analysis & Management (Manufacturing) (P&L Understanding)

What Makes This Role Attractive

• Opportunity to develop into a Quality Subject Matter Expert (SME).
• Global platform and international collaboration opportunities with Corning, a world-renowned brand.
• Opportunity to engage in high-growth products such as AI data center and CPO optical connectivity.
• Well-defined career advancement path.