Quality Assurance Insurance Digital Platform

Job Summary

We are looking for an experienced Quality Assurance / Software Testing professional with strong experience in insurance business processes and digital platforms, particularly mobile insurance / mobile application platforms.

The role will be responsible for test planning, test case preparation, functional testing, regression testing, performance testing, UAT/STG validation, defect management, and production handover. The candidate will work closely with Business Users, Business Analysts, and IT teams to ensure that system changes meet business requirements without impacting existing functionality.

Key Responsibilities

1. Testing & Project Delivery – 40%

• Prepare test scenarios, test cases, and test plans based on business requirements.
• Execute functional, regression, UAT/STG, and performance testing.
• Test new channels, new insurance products, and enhancements to digital/mobile insurance platforms.
• Work with Business Users and Business Analysts to understand requirements and ensure adequate test coverage.
• Review defects with IT teams and validate proposed fixes.
• Support production deployment and ensure smooth handover to BAU.
• Prepare deployment/handover documentation and provide user training where required.
• Ensure appropriate authorization and documentation for delegated testing activities.

2. Requirements & Test Strategy – 40%

• Analyze business requirements and identify impacted and potentially impacted functionalities.
• Define appropriate testing strategies based on project scope and business requirements.
• Develop test plans and testing approaches for system modifications.
• Ensure new system changes meet business requirements and do not negatively impact existing functionality.
• Work with business stakeholders to define appropriate acceptance criteria and go-live standards.
• Coordinate with IT and business teams throughout the testing lifecycle.

3. Internal Controls & Compliance – 15%

• Maintain accurate and up-to-date testing documentation, procedures, operating guidelines, control points, and project documents.
• Ensure testing activities comply with internal control frameworks.
• Identify and report incidents appropriately and on time.
• Ensure testing activities comply with regulatory, compliance, and information security requirements.

4. Information Security & Business Continuity – 5%

• Follow company information security policies and procedures.
• Maintain awareness of security requirements during testing activities.
• Participate in BCP/business continuity testing and related training.
• Ensure relevant documentation remains current.
• Report abnormal or security-related situations to the appropriate teams promptly.

Required Experience

• 3+ years of experience in system analysis, business requirements analysis, software testing, or functional testing.
• 3+ years of experience in insurance business operations, preferably involving digital platforms or mobile insurance applications.
• Strong understanding of insurance business processes.
• Experience with functional testing, regression testing, UAT/STG, and performance testing.
• Experience working with Business Analysts, Business Users, Developers, and IT teams.
• Experience preparing test scenarios, test cases, test plans, and testing documentation.
• Experience in defect identification, tracking, retesting, and closure.
• Experience supporting production deployment and BAU handover is preferred.