This position is responsible for Fashion repair process management, collaborate with local/regional/global workshops or internal stake holders to make sure all repair work flow running smoothly and efficiency.
Key Responsibilities:
- Responsible for Fashion repair equipment / tool / accessories / thread procurement.
- Responsible for Fashion product repair flow in physical & system control.
- Handle internal system to monitor the repair process through BTQ / workshop / global ASD.
- Coordinate & communicate with external workshop if needed & in house artisans for local repair.
- Coordinate the process & communicate with regional / global for overseas repair work flow.
- Boutique support / training for Fashion repair related process/ case sharing, also collect BTQ's voice to provide better solution and service.
- In charge of spare part work flow: forecasting, ordering, consumption and inventory control.
- Out sourcing spare parts supply , not only order from global , but also checking in local / regional to make sure the spare parts supply efficiency.
- Communicate with local / regional /global to align & build up the repair policy / repair pricing strategy for Fashion repair product.
- Communicate with retail / product team to implement the packaging improvement & courier preparation for Fashion repair product.
- Responsible for repair related report / KPI to local / regional / global.
- Collaborate with Quality team to align the quality standard for Fashion repair products.
Processes & Systems
- Front end claim management system – CASS/ACET related procedures, processes & data manipulation.
- Repair workshop internal claim management system – GRACE related procedures, processes & data manipulation.
Person Specifications:
Academic / Professional Qualifications
- College or University graduate
Work Experience
- 3 years or above working experiences in related area.
- Experiences in luxury retail boutiques will be a plus.
- Experiences in statistical quality control will be a plus.
Required Competencies
- Good English writing and speaking.
- Good at MS Office.
- Good communication and interpersonal skills
- Attentive to details
- Fast learner and team-player
- Positive attitude with agile & learning mindset
