What you'll get to do
We are looking for a Project Manager to join our fast-growing Digital Adoption team and lead the product delivery efforts.
Responsibilities:
- Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget.
- Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects.
- Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues.
- Manage and coordinate project resources.
- Implement best practices to improve the methodology and quality of customer engagements
- Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time.
- Act as the single point of contact for customers, for all project deliverables.
Who you are
- 3+ years of work experience in project management or program management roles.
- Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms.
- Previous exposure to European and/or North American customers.
- Ability to lead and manage complex and concurrent projects.
- Ability to collaborate with internal and external stakeholders while dealing with complex situations.
- Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.
- Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc.
- Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.
- Possesses strong analytical as well as organizational skills with an ability to handle competing client demands.
Work timings for this role is North America time zone ie 5.30 PM - 2.30 AM
Perks and Benefits (India)
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers.
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First Empathy Transparency Fail Fast and scale Fast No Hierarchies for Communication Deep Dive and innovate Trust, Do it as you own it
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
- At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation-ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
- In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.
