Project Co-ordinator II (carrying the job title of ‘Retail Operations Executive’)

Communications and Public Relations Office
Project Co-ordinator II (carrying the job title of Retail Operations Executive)

The appointee will be responsible for (a) Store Operations Support:liaising with store operators to maintain store presentation and merchandising standards supporting routine operational coordination and housekeeping activities(b) Online Shop & Content Management: supporting the creation and maintenance of product listings and online shop contentmaintaining consistency between online and physical retail channelsupdating stock availability, promotions, and new product launchesconducting routine checks on content accuracy and pricing accuracy coordinating photography, copywriting, and digital asset managementproviding support product launch implementation (c) Customer Service Support:serving as the first point of contact for customer enquiriessupporting order tracking, issue resolution, and service recoveryescalating complex customer issues when appropriatesupporting customer satisfaction and fulfilment quality initiatives(d) Social Media & Marketing Support:supporting social media posting and campaign implementationassisting with newsletters, promotional materials, and marketing activitiestracking engagement metrics and maintaining marketing recordssupporting event promotion and product launch activitiesassisting in event setup, logistics, and coordination(e) Departmental Orders Management:managing orders and enquiries from faculties, departments, colleges, and University officescoordinating among internal departments, product developers, and suppliersmanaging the full order cycle from quotation to fulfilmentmonitoring order timelines, budget requirements, branding specifications, and event deadlinesmaintaining order records and prepare sales and trend reportsmonitoring service turnaround times and client satisfaction and (f) performing other duties as assigned.

Applicants should have (i)a Bachelor%27s degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, Hospitality management or a related discipline (ii)at least 3 years of proven experience in retail operations, e-commerce, customer service, marketing co-ordination, business administration, or a related field (iii)experience in supporting online shop operations, including product listing management, content updates, inventory coordination, and promotion implementation (iv)familiarity with social media platforms and digital marketing activities, including content scheduling, campaign support, newsletter preparation, and performance tracking (v)experience in customer service, order administration, or client account support, with the ability to handle enquiries, resolve issues, and maintain satisfactory customer relationships (vi)experience in coordinating projects or orders involving multiple stakeholders, vendors, suppliers, or internal departments (vii)good analytical and administrative skills, with the ability to maintain accurate records, monitor sales or operational data, and prepare routine reports (viii)strong organisational and multitasking abilities, with the capacity to manage multiple assignments, deadlines, and priorities simultaneously (ix)good written and verbal communication skills in English and Chinese, with the ability to interact professionally with internal and external stakeholders (x)proficiency in MS Office applications, particularly Excel, PowerPoint, and Word (xi)a customer-focused, service-oriented, and detail-minded approach, with strong interpersonal and problem-solving skills and (xii)self-motivated, adaptable, and capable of working both independently and collaboratively in a fast-paced environment. Having experience with design software, e-commerce platforms, CRM systems, POS systems, or content management systems would be an advantage. Interested in retail, lifestyle, university branding, souvenirs, gifting products, or customer engagement would be an advantage. Shortlisted candidates will be invited to sit for a written test in both English and Chinese.

Applicants must submit copies of certificates showing that they have fulfilled the requirements stated above, otherwise their applications will NOT be considered.

Applicants are required to submit three samples of previous work relevant to retail operations, e-commerce, marketing, customer engagement, project coordination, or order management.

Appointment will initially be made on a 2-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

The University only accepts and considers applications submitted online for the post above via the CUHK career site. For more information and to apply online, please visit .