Program Manager

Description

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices, Rocket Oversea which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, How did I ever live without Coupang

What You Will Do

• With expanding in Taiwan Coupang Marketplace in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible
• Manages a team of 10-15 contractors (daily attendance, performance monitoring and evaluation, workload management etc) if task-on-hand requires
• When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts
• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer's and partner teams experience
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross-functional project teams and program stakeholders.
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements
• Ensures that multiple projects within the program roadmap meet specified timelines to deliver results
• Must have high adaptability mindset, and is willing to jump on and switch gear to tackle higher priority task in alignment with leadership or company's direction

Basic Qualifications

• 5+ years of experience in program/project/process management or business operations preferably in the e-commerce industry
• English speaking and writing skills are a must
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
• Strong Excel skills

Preferred Qualifications

• 1 year of people management experience
• SQL or other data-building experience is a strong plus