Job Summary
The Professional Services Engineer (PSE) in Taiwan provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products.
This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client's needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Job Responsibilities
- Deploy post-sales hardware and software installations with medium to high level complexity
- Experienced in designing and deploying NetApp storage technologies.
- A thorough understanding of other components in the infrastructure stack compute, virtualization and networks: (NetApp architecture, HPE/DELL Compute Server, VMWare vSphere, AIX, Microsoft or Linux Operating Systems and user applications, ex: Veritas/Commvault).
- Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes, Automation.
- Coordinate with senior customer representatives and Sales teams in the performance of daily tasks
- Onsite and remote subject matter expert with NetApp, IT infrastructure, applications, and Cloud services
- Strong expertise in network design and implementation, troubleshooting, configuration and performance tuning
- Consistently prepared for all task assignments
- Provide project planning, design, implementation, and final As-Built documentation
- Design and architect company marketed solution sets and other custom consulting
- Follow appropriate escalation guidelines, as required, during customer engagements
- Maintains strong verbal and written communications skills
- Ensure all assigned work tasks are completed in an effective and efficient manner
- Performs as technical lead when deploying large complex projects
- Broad exposure and understanding of a variety of technologies/concepts in a distributed environmen
Job Requirements
- Bachelor's Degree, applicable certification or equivalent experience required, plus at least 5 years work experience
- Must have prior SAN Product Knowledge and Understanding
- Must have at least 3 years SAN storage (ex: IBM, HPE, DELL|EMC, PureStorage, HDS) deployment experience (more are welcome)
- Strong verbal and written communication skills, including presentation skills
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect momentyou'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomedthey drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
