Join us as a Production Specialist – Digital FX
- We're looking for an experienced Production Specialist to support and enhance our critical Digital FX, eTrading and client-facing platforms. This is a highly visible, front-office-facing role where you'll work directly with Trading and Sales teams to ensure platform stability, resilience and performance across our global trading environment.
- You'll play a key role in maintaining business-critical systems, driving automation initiatives and contributing to our cloud and AI transformation journey.
What You'll Do
This is a dynamic hands-on role operating within a fast-paced trading floor environment. You'll work closely with business stakeholders, engineering teams and global production support colleagues to provide exceptional service and deliver continuous improvement.
You'll Also Be
- Supporting incident, problem and production management to ensure platform stability and service excellence
- Providing application support and operational management for Digital FX and electronic trading platforms
- Proactively monitoring platform health before APAC market open, enabling early detection and resolution of issues
- Working as hands-on Site Reliability Engineer (SRE), to drive automation, toil reduction, observability and other strategic initiatives
- Collaborating with engineering teams to support platform releases, upgrades and strategic change initiatives
- Contributing to the bank's cloud transformation and adoption of emerging technologies
- Investigating recurring incidents and identifying opportunities to improve platform resilience and service quality
- Supporting change implementations, including occasional weekend activities where required
- Working from the office at least three days per week
The Skills You'll Need
- At least 10 years of hands-on experience supporting front-office trading platforms
- 5+ years of experience working directly with Trading and Sales teams on a trading floor
- Proven experience supporting client-facing FX electronic trading platforms, including single-dealer and Digital FX solutions
- Strong understanding of low-latency electronic trading environments
- Excellent development and scripting skills using Python, Java and SQL
- Advanced troubleshooting and automation experience across Unix/Linux and Windows environments
- Experience with observability and monitoring technologies such as Grafana, OpenTelemetry, Splunk, Geneos and Corvil
- Exposure to cloud technologies and emerging AI capabilities
- Strong knowledge of FX and Fixed Income markets, including:
- FX Spot, Forwards, Options and NDFs
- Bonds and Interest Rate Swaps
- Pricing, risk management and electronic trading workflows
- Excellent communication and stakeholder management skills with the ability to explain complex technical concepts clearly
Desirable
- Professional certifications in Cloud, Python, SRE or automation technologies
- Experience with Google Cloud Platform (GCP)
- Strong customer focus with the ability to build trusted relationships across technology, business and leadership teams
- Experience driving automation, operational excellence and platform transformation initiatives
