Product Support Specialist, ISD/OOCLL/HKG

Position

Product Support Specialist

Job Location

Hong KongOffice

Accountabilities

• Monitor application, systems and data to ensure quality deliverables
• Handle customer enquiries via emails, live-chats and phone calls
• Assist in statistics analysis and monitor the usage log and performance
• Assist to identify support trends and potential product enhancement
• Prepare and conduct training to customers

Requirements

• Degree in business administration, e-Logistics, e-Commerce, Supply Chain or related discipline is preferred
• Fluent in both written and spoken English and Chinese, including Mandarin
• Basic experience or knowledge in trading, shipping, import or export will be an advantage
• Well-organized, responsible, multi-tasking and ability to work under pressure
• Good problem-solving, communication and interpersonal skills
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint
  
• Technical Proficiency:
• Basic knowledge of file formats (XML, JSON, CSV, flat files).
• Basic SQL knowledge for querying databases.
• Basic knowledge with FTP/SFTP, AS2, and other data transmission protocols.
• Basic IT & Troubleshooting Skills, understanding of error logs and basic debugging.
• Ability to assist in monitoring EDI transactions and resolving failures.
• Shift duty is required

HOW TO APPLY

If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume toor address to:

Human Resources Department
Orient Overseas Container Line Limited
31st Floor, Harbour Centre, 25 Harbour Road, Wanchai
Hong Kong