Product Manager

Company Overview:

At OnRampLab, we build products that help businesses connect with the right people, conversations, and talent. Today we operate three core products, ContactLoop (multi-channel marketing), VoiceFusion (Voice AI engine), and RemoteHunter (remote talent platform) with several new product lines on the way.

As we scale, we're adding a Product Manager to own product discovery, translate customer needs into clear direction, and drive cross-functional coordination across our growing portfolio. Partnered with our Staff Engineer who leads technical execution, you'll have the room to focus on what matters most: making sure every product decision is driven by real customer value.

Job Description:

We're looking for a Product Manager to partner closely with our Staff Engineer / TPM and lead product direction, customer-needs translation, and zero-to-one new product launches. You'll own what to build and why, while your engineering counterparts own technical execution. The ideal candidate is fluent in English, sharp under pressure, and instinctively skeptical of AI demos that look 95% there. You're a daily user of AI tools, comfortable in a US-style work environment, and able to operate across time zones, products, and stakeholders without losing the thread.

Key Responsibilities:

• Identify what customers actually need, from interviews, support logs, usage data, and stakeholder feedback. Not just collecting requests, but judging what's worth doing.
• Define what good means for AI products, quality bar, escalation triggers, human-in-the-loop boundaries. Logic over detail.
• Own one new product line from zero to one, discovery, MVP, launch, and iteration.
• Act as the cross-functional hub between Taiwan engineering, overseas colleagues, and customers, keeping things moving across multiple time zones, products, and stakeholders.
• Communicate product decisions clearly, to leadership, engineering, and overseas counterparts in their own language and style.
• Stay current with AI capabilities, judging what's feasible now vs. worth waiting for the next model.
• Absorb light program-management work as needed, given the multi-time-zone, multi-product nature of the role.

Requirements:

• Bachelor's degree (any field).
• 2+ years of relevant experience, B2B product, UX research, customer-facing Product Owner, or consulting backgrounds all welcome.
• Fluent English (written + spoken), can run daily syncs with non-Chinese-speaking colleagues and write clear, structured, conclusion-first documents (no buried lead, no anti-climax).
• Cross-cultural collaboration experience across multiple time zones, comfortable in a US-style work environment.
• Quick under pressure, calm in chaos, can decide next steps with incomplete information.
• Flexible communicator, adapts style for different audiences (leadership, engineering, overseas colleagues, customers) and gets people and things moving.
• Sensitive to AI product quality, sees an AI demo and instinctively asks what about the remaining 5% rather than being impressed by the 95%.
• Daily user of AI tools (Claude / ChatGPT / Cursor / Notion AI), occasional use is not enough for this role.
• Self-directed, knows what to do next without being told and fills gaps proactively.

Bonus & Plus:

• Overseas (US / Europe) work or living experience.
• Background in Voice AI, Conversational AI, MarTech, or Sales Tech.
• Hands-on with AI prototyping tools (Claude Code, v0, Cursor), able to independently build simple prototypes.
• Has previously defined evaluation criteria or success metrics for AI products.

Ideal Traits:

• Thrives in a fast-paced, just do things startup environment.
• Comfortable navigating ambiguity and bringing structure where processes are still evolving.
• Curious and self-driven, with a willingness to learn and adapt quickly.
• Collaborative and respectful communicator, building positive relationships with engineering, leadership, and customers.