Job Description

At Siemens, we connect buildings, cities, and industries to make them smarter, more sustainable, and energy-efficient. By integrating the real and digital worlds, we empower our customers to optimize operations, achieve sustainability goals, and drive meaningful progress. But technology alone isn't enough—it takes great people to make an impact. Discover what it's like to be part of our team in Taiwan!

What you will do:

Provide technical support for Low Voltage (LV) electrical products to sales teams, channel partners, and end customers through troubleshooting, product consultation, and technical training.
Handle customer technical inquiries, ensuring timely and professional responses to maintain high customer satisfaction.
Perform product testing, commissioning, debugging, and warranty support activities to ensure product performance and reliability.
Act as the key technical interface between local stakeholders and global Product Management (PM) and Headquarters (HQ) teams to secure effective technical support and product-related solutions.
Collaborate closely with cross-functional teams to support business growth, strengthen customer relationships, and achieve team objectives.
Monitor market trends, competitor activities, and customer requirements, providing valuable market intelligence to support business development and product strategy.

What we are looking for:

Bachelor's degree or above in Electrical Engineering or a related technical field.
1-3 years of experience in technical support, electrical engineering, or the Low Voltage electrical products industry.
Familiarity with Low Voltage customers, applications, and industry requirements.
Experience with local certification and regulatory processes, including CNS 401 and BSMI certification standards and procedures.
Proven problem-solving skills with the ability to quickly learn and resolve technical issues independently.
Strong communication and interpersonal skills, with the ability to effectively interact with customers, partners, sales teams, and cross-functional stakeholders.
Ability to work both independently and collaboratively in a team-oriented environment.
Proficiency in Mandarin Chinese and English, including reading, writing, listening, and speaking.
A customer-focused mindset with a passion for continuous learning, teamwork, and delivering high-quality technical support.

What you will get:

Impact of innovating technology with purpose.
An inclusive and diverse culture where you can be yourself.
Opportunities of continuous learning and development.
Competitive salary and benefits.
Work Life balance- flexible work environment and hours.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and transform the everyday with us.