Principal Technical Consultant

Powering the world's payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You'll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Principal Technical Consultant in Taiwan, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!
This purpose of this Principal Technical Consultant is:
Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).
A typical day at ACI for a Principal Technical Consultant is:
- Analyze client's business needs, integrate clients business strategies and recommend appropriate information technology solutions utilizing ACI's methodologies.

- Conduct analysis of corporate objectives, critical success factors, business functions and processes.

- Plan, integrate and manage the implementation of new technology.

- Solve highly technical and complex problems for project(s).

- Guide and provide ultimate technical direction for projects.

- Significantly support the regional/product's business development and sales support efforts for a particular territory, industry or account.

- Meet with prospective, current and former clients describing and defining ACI's services particularly as they relate to area of specialty.

- Has advanced technical knowledge and understanding of product set and business knowledge.

- Guide customers with their implementation efforts as necessary to ensure successful product adoption.

- Anticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and contingencies.

- Identify information needed to clarify a risk or business situation, seek that information from appropriate sources, and use skillful questioning to draw out the information.

- Perform other duties as assigned.

- Understand and adhere to all corporate policies to include but not limited to ACI code of ethics and global information security.

Knowledge, Skills and Experience needed to succeed in this role:
- Minimum 7 years experience

- Fluent in English and Mandarin

- Ability to work independently, under pressure and is self-motivated

- Ability to understand customer business requirements and possess knowledge of products/solutions/services offering.

- Strong in account planning and execution

Preferred Skills for the job:
- Familiar with BASE24-eps interfaces customization framework, ACI BASE24-eps Service Pack development and release process, BASE24-eps NSK is preferred

- Experience in customer SIT, UAT, migration and go live support.

- Expert in Visa, Mastercard, JCB, and BICI interfaces.

Core Capabilities:
We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:
- Ensure Accountability: holding self and others accountable to meet commitments.

- Drives Results: consistently achieving results, even under tough circumstances.

- Customer Focus: building strong customer relationships and delivering customer-centric solutions.

- Cultivate Innovation: creating new and better ways for the organization to be successful.

- Collaborates: building partnerships and working collaboratively with others.

- Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the Taiwan on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
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