Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you'll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you'll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.
Job title: Post Sales Executive (Service)
Direct Manager: Service Team Leader
Key Responsibilities:
- Support the team in service and sales-related activities within the company.
- Act as an extension of the field service team to maintain strong customer relationships.
- Provide excellent organizational, administrative, and communication support, ensuring high standards of customer service.
- Inventory & Parts Management: Monitor company inventory, perform stock-takes, check stock availability, and prepare parts for technicians/engineers.
- Order Processing: Process purchase orders in the Navision system to generate service order confirmations; submit confirmations to service coordinators.
- Email proforma invoices and service order confirmations to customers, and follow up on customer payments.
- Instrument Support: Assist with instrument recalibration scheduling, coordination, and tracking to ensure timely maintenance and compliance.
- Generate weekly and monthly reports on purchase orders, service orders, and inventory for management review.
Key Requirements:
- Bachelor's degree in economics/engineering, preferably specialized in service and sales. Degrees in other fields are welcome.
- Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.
- Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
- Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc.
- Good attitude and shows responsibility.
- Understanding of production and service/sales techniques, including production processes and sales analysis.
- Able to work under pressure.
