Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you'll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you'll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.
Job title: Service Coordinator
Direct Manager: Service Team Leader
Key Responsibilities:
- To support team and service sales-related activities within the company. Play an important part in maintaining good customer relationships by acting as an extension of the field service force.
- Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service.
- Plan and manage Service Sales Order, Complaint Job, Warranty Job, and New Cabinet tasks through the RedDot system and customer schedules.
- Prepare required documents for engineers such as customer acknowledgment forms, ATK test results, infection control documents, Job Safety Analysis documents, etc.
- Coordinate with customers, dealers, sales teams, and service engineers via email, Line application, Viber, and phone regarding complaints job, service warranty, and related matters.
- Other duties as assigned
Key Requirements:
- Bachelor's degree in economics/engineering, preferably specialized in service and sales. Degrees in other fields are welcome.
- Good in spoken and written English.
- Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
- Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc.
- Good attitude and shows responsibility.
- Understanding of production and service/sales techniques, including production processes and sales analysis.
- Able to work under pressure.
