Policyholder Services_Digital Transformation Staff

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Work content:
Plan, implement and implement the specification formulation of policyholder services and charging operations, digital technology and general projects, and digital technology system related pre-production and maintenance operations to ensure the system performance and normal operation of policy service operations and improve operational efficiency.

1. In-depth planning of the policy service operation process and system requirements for the launch of new types of products to ensure that the product launch, related contract changes, charges, benefit operations and policyholder notifications can be carried out smoothly.
2. In response to digital technology and new charging channels, evaluate and analyze the feasibility and subsequent planning, implementation and testing of various new services.
3. Manage the business impact of legal changes and formulate operating rules that comply with the law, maintain legal compliance manuals, implement legal compliance notifications, legal compliance training and legal compliance audits.
4. Develop and maintain insurance operation specifications, and plan and control policy service administrative processes to ensure smooth operation, accuracy and improved operation efficiency.
5. Planning of various insurance/charging applications, policyholder notices, and system-related design and testing.
6. Carry out various inspection operations in accordance with regulations.

Working conditions:

1. More than 2 years of experience in policy service (preservation) administrative work or policy administration work

2. Experience in system requirements planning, testing and project planning

3. Ability to communicate, coordinate, organize and plan, and be proactive

4. Language skills: Proficient in English listening, speaking, reading and writing, especially preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected b y applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.