At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
We are looking for professional Travel & Lifestyle Consultants with a great service mind-set to join our energetic and engaging team that is focused on employee development and achieving superior performance. You will be rewarded for delivering exceptional service to our premium cardmembers and for generating revenue for the business.
As a Travel & Lifestyle Consultant at American Express, you will be expected to:
Service international and domestic travel bookings, particularly within the high-end luxury travel segment; including Flight Tickets, Hotels, Car Rental, Tours, Trains, and even Cruises and Private Jets.
Provide professional consultations on how best to arrange a business or leisure trip, end-to-end. Supply them with options & alternatives, analyze the pros & cons to assist them in decision making, when required.
Fulfill Lifestyle requests, i.e., Dining, Limousine Transfers, Tickets to Recreation and Sport Events, SPA & Fitness, Flowers, Merchandise and Gift Purchase; offer recommendations when needed.
Sell ready-made group tours and/or travel packages organized by the company.
Meet and exceed customer expectations.
Create and maintain customer engagement and customer profile.
Understand and use the telephony and CRM systems to optimize service delivery to customers. Meet agreed service levels and compliance requirements.
If you take great pride in your work and enjoy going above and beyond to service your clients, then this opportunity could be for you. Excellent written and verbal communication skills, specifically the maturity and experience to communicate effectively with highly demanding customers.
Excellent knowledge of Word, Excel, and the Internet.
Excellent time management and organizational skills. Ability to identify and fulfill Card Member needs in a time-critical manner; prioritize workload and cope with changing work demands.
Ability to think laterally and multi-task.
Excellent attention to detail.
Proven problem-solving skills.
Ability to work as part of a team as well as independently.
Knowledge of air fares and Sabre advantageous.
Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.
Language: English required, Japanese advantageous.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
