About The Role
The Uber Eats team is seeking sharp, highly motivated individuals to join the Retail segment, managing some of our most strategic partners. As a Partner Manager, you will work closely with merchant partners to drive revenue growth, operational excellence, and customer experience. You will collaborate cross-functionally with local and central operations, product, sales, marketing, and engineering teams to optimize partnerships and deliver maximum value for both Uber and its merchant partners.
You Will Thrive In This Role If You
- Perform at your best in a collaborative team environment
- Demonstrate a strong appetite for continuous learning
- Value ideas and impact over hierarchy
- Are deeply customer-obsessed and results-driven
What You'll Do
- Own the commercial relationship for assigned retail categories, managing multiple merchants through annual planning and regular weekly and monthly business reviews
- Execute portfolio-level commercial strategies aligned with category and merchant-specific growth objectives
- Partner closely with operations teams to ensure a high-quality consumer experience
- Develop and implement action plans to improve key performance indicators, including tailored promotional strategies by category or specialty store
- Present and recommend data-backed solutions to merchants, clearly articulating the value proposition of Ads and Direct offerings
- Serve as the primary coordination point between merchants and internal teams to ensure accurate and timely execution
Basic Qualifications
- Minimum 3 years of full-time professional experience in account management, retail, CPG, or a similar commercial role
- Prior client-facing experience, ideally managing enterprise or mid-market accounts
- Strong analytical capability with confidence in making data-driven decisions and applying sound business judgment
- Demonstrated track record of managing complex partnerships and delivering measurable results
Preferred Qualifications
- Experience in Grocery, Retail, or CPG industries (preferred but not required)
- Experience managing complex datasets and tracking and achieving multiple OKRs
- Strong project management skills, including experience building joint business plans and delivering consistent performance outcomes
- Demonstrated ability to operate effectively within a cross-functional organizational matrix
- Experience partnering with Product and Engineering teams to surface insights and influence product improvements
