Part-Time Assistant Customer Service Officer

To succeed in this role:

• Form 5 or above with customer service or service counter experience

• At least 1 year of client service experience

• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)

• Good communication and presentation skills and frontline experience

• Patient and enjoy team play

• Familiar with checking customer profile with back-office system

• Fluent in English or Mandarin is a plus

Responsibilities:

• Provide counter service to walk-in and pre-booked customers at service centre

• Solve MPF related enquiries and complaints effectively

• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public

• Perform services according to company rules and relevant regulatory requirements