Lead and manage the overall outlet operations to achieve business objectives, operational efficiency, and profitability.
Drive sales performance and cost control while ensuring optimal productivity and resource utilization.
Deliver exceptional customer experience by maintaining the highest standards of service quality and guest satisfaction.
Recruit, develop, train, and lead outlet employees to build a competent, engaged, and high-performing team.
Ensure compliance with the Company's policies, Standard Operating Procedures (SOPs), food safety, workplace safety, and all applicable regulatory requirements.
Manage inventory, cash handling, and operational assets with strong financial and governance controls.
Collaborate with cross-functional departments to support business initiatives and operational excellence.
Perform any other duties assigned by Management.
Job Requirements:
Minimum 10 years of relevant F&B operations experience, with at least 8 years in a managerial role.
Proficiency in both English and Mandarin to communicate effectively with Mandarin-speaking customers, employees, and business stakeholders.
Experience in Fujian or Cantonese cuisine restaurant operations will be an added advantage.
Proven leadership, people management, and coaching capabilities.
Strong business acumen, analytical, and problem-solving skills.
Excellent communication and interpersonal skills.
Able to work flexible shifts, including weekends and public holidays.
