This role supports the full lifecycle of order processing, ensuring accurate and timely order fulfilment in alignment with global standards. You will act as a key coordination point between customers and internal teams, managing enquiries, order changes, and delivery processes.
Client Details
Our client is a well-established multinational corporation (MNC) with a strong regional presence, operating through a shared services model to support global business operations.
Description
- Process and validate customer orders against contracts and quotations
- Manage end-to-end order booking activities in SAP
- Coordinate discrepancies (pricing, materials, missing data) with internal stakeholders
- Handle order amendments, scheduling changes, and delivery adjustments
- Monitor and resolve EDI errors and system discrepancies
- Maintain customer portal activities including demand downloads and delivery uploads
- Issue order confirmations and manage customer enquiries via service platforms
- Coordinate with logistics and transport teams on delivery execution
- Monitor shipment documentation and follow up on proof of delivery
- Support exception handling related to delivery or transport issues
Profile
- Bachelor's degree or diploma in related field
- Minimum 1 year of experience in customer service, order management, or demand planning within an international environment
- Proficiency in Korean (min TOPIK Level 5) & English
- Candidates from procurement/sales support/supply chain are welcomed to apply
- Willingness to support Korean market working calendar (including public holidays)
- Hands-on experience with SAP (Salesforce Service Cloud is an advantage)
- Strong coordination and customer service skills with high attention to detail
- Experience working in a Shared Services Centre (SSC) is preferred
Job Offer
- Competitive annual salary ranging from MYR 70000 to MYR 97500.
- Permanent position with opportunities for career growth.
- Potential to enhance your professional skills and experience in Procurement & Supply Chain.
- Structured environment with regional exposure
- Opportunity to enhance system and process expertise in a global setup
If you are a motivated individual with a passion for order management and the ability to communicate effectively in Korean, we encourage you to apply for this exciting opportunity.
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
