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Operations Manager
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Operations Manager
modu k pte. ltd.- Posted 6 days ago
- Be among the first 10 applicants
Job Description
Job Responsibilities
- Manage day to day restaurants & salons operations, and ensure a positive outlet image
- Coordinating front and back of the house operations for smooth delivery of services
- Training / coaching of new and current staff on customer service best practices
- Managing staff training, schedules and work performance
- Organize and supervise shifts
- Respond promptly to customer complaints, suggest solutions to resolve complaints
- Ensure compliance with safety and sanitation regulations
- Control operations cost and identify measures to cut wastages
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
- Preparing of reports
- Analyze and forecast sales figures to maximize profits
Job Specialisations
- Bachelor Degree in Hospitality, Retail Management or related field
- Proven management experience in the Beauty & F&B industry
- Strong leadership skills
- Excellent communication skills
- Financial Management skills
- Customer service oriented
- Possess strong knowledge of Beauty and F&B industry s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
- Working knowledge of data analysis and performance / operation metrics
More Info
Key Skills
About Company
Skills:
Microsoft Office, Negotiation, Leadership, Housekeeping, Customer Service, Electronics, Merchandising, Credit Cards, Sales, Team Player, Inventory Management, Interpersonal Skills
Skills:
Problem Management, Incident Management, Cisco Technologies, Ccna Certification, Continual Service Improvement, Project management, ITIL certification, Sla Management, Enterprise networking technologies, Customer-satisfaction analysis, Service-gap analysis, Project-tracking applications, Service reporting
Skills:
compliance operations , regional certification processes, Cost Analysis, operational budgeting, data protection regulations, quotation management, cybersecurity requirements, commercial modeling, pricing operations, Resource Planning, data-driven analysis, pricing frameworks
Skills:
Data Analysis
Skills:
POS System Operation, Staff Supervision Team Leadership, Cash Handling, Purchasing Procurement Management, Customer Service Management, Sales Monitoring Revenue Growth, Retail Merchandising, Vendor Supplier Coordination, Retail Compliance Safety Management, Microsoft Office Excel Word Outlook, Inventory Stock Control, Financial and operational reporting, Retail Operations Management