We are looking for a strategic, data-driven, and inspiring Game Operations Manager to lead our game operations team. In this role, you will oversee the full lifecycle management of our game products, develop monetization strategies, and plan engaging in-game events and campaigns.
We are looking for a leader who can drive business growth through data insights and innovative approaches, including the effective use of AI-powered tools. You will work closely with cross-functional teams to optimize operations and take our game products to the next level.
<;Responsibilities>
;1. Strategy & Business Performanc
- eDevelop mid- to long-term game operations strategies and monetization plans
- .Plan and manage departmental budgets to ensure annual revenue targets (KPIs) and return on investment (ROI) are achieved
.2. Game Lifecycle Managemen
- tLead version planning, event design, community management, and initiatives to optimize player retention and monetization
- .Develop strategies to maximize player engagement and extend the lifecycle of game products
.3. Data-Driven Operation
- sRegularly monitor and analyze key game metrics, including DAU, MAU, ARPU, LTV, retention rate, and other relevant KPIs
- .Translate data insights into actionable strategies and optimization plans to address business and operational challenges
.4. Team Leadership & Talent Developmen
- tOversee the day-to-day management of the Game Operations team
- .Establish and manage performance goals (KPI/OKR), develop talent pipelines, and foster a collaborative, high-performing team culture
- .Strengthen team capabilities and execution through effective leadership and talent development
.5. Cross-Functional Collaboration & Process Optimizatio
- nAct as a key coordinator across game development/publishing, marketing, customer service, data analytics, and other functions
- .Streamline workflows and improve cross-functional processes to ensure projects are delivered efficiently and effectively
.6. Crisis & Customer Issue Managemen
- tEstablish and implement response mechanisms for critical game incidents, such as server outages, major customer complaints, and cheating or fraud-related issues
- .Demonstrate strong decision-making and crisis management skills, particularly in high-pressure situations
.
<Required Skills&g
- t;5+ years of experience in game product operations, with 2+ years of team management experience preferre
- d.Experience leading a team of 5 or more people is highly preferre
- d.Strong planning, organizational, logical thinking, and data analysis skill
- s.Excellent cross-functional communication, negotiation, and coordination abilitie
- s.Ability to make sound decisions and remain effective in high-pressure environment
- s.Proactive, resilient, and motivated by challenge
- s.Strong awareness of game market trends and player behavio
- r.Innovative thinker with the ability to challenge conventional approaches and develop creative solution
s.
ills
- >Experience using big data analytics tools to support business and operational decision-mak
- ing.Hands-on experience integrating AI-powered tools into operational workflows to improve team productivity and efficie
ncy.
