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Cartrack

Operations Manager

Cartrack
Singapore
5-7 Years
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Job Description

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Manage the after-sales team by setting service standards and ensuring KPIs are met;
  • Ensure strong and clear coordination between departments for minimal resolution times;
  • Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity;
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations;
  • Resolve managerial level customer grievances or special requests;
  • Weekly/monthly reporting for management review;
  • Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team's staff to achieve full competencies and the highest brand image possible.

Requirements

  • Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;
  • Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
  • Excellent written and verbal communication skills;
  • Proficient in English;
  • Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Saas
Employment Type:
Full time

About Company

Cartrack

Job ID: 148951053

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Last Updated: 10-06-2026 04:35:13 AM
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