OPERATIONS MANAGER

Job Summary

We are seeking an experienced and results-oriented Operations Manager to oversee daily business operations, improve operational efficiency, and ensure the effective implementation of company policies and business strategies.

Responsibilities

• Plan, organise, and oversee daily business operations to ensure smooth and efficient workflows that support company objectives
• Develop and implement operational policies, procedures, and strategies aligned with business goals to drive consistent performance
• Monitor operational performance by establishing and tracking key performance indicators (KPIs) and preparing detailed reports for management review
• Identify operational inefficiencies and lead process improvement initiatives to enhance productivity and cost-effectiveness
• Manage operational budgets, allocate resources, and control expenditures to optimise utilisation of company assets
• Coordinate with department heads and stakeholders to align operational activities with business targets and objectives
• Supervise staff performance by allocating responsibilities and supporting employee development to maintain high operational standards
• Review and establish standard operating procedures to improve process consistency, accountability, and service quality
• Monitor operational risks and ensure compliance with relevant laws, regulations, and company policies to mitigate potential issues
• Analyse operational data and prepare actionable reports with recommendations to support management decision-making
• Support business planning, project implementation, and strategy development to improve overall business performance
• Perform additional operational and management duties as assigned by senior management

Required competencies and certifications

• Diploma or degree in Business Administration, Operations Management, Management, or a related discipline
• Proven experience in operations management, business operations, or supervisory roles
• Strong leadership, organisational, and decision-making skills demonstrated through managing teams and operational activities
• Excellent problem-solving and analytical abilities applied to identify and resolve operational challenges
• Ability to manage budgets, manpower, operational resources, and competing priorities effectively
• Proficient communication and interpersonal skills to coordinate across departments and with stakeholders
• Proficiency in Microsoft Office and business reporting tools for operational data analysis and reporting
• Knowledge of operational planning, process improvement, and performance management principles
• Ability to work independently, manage multiple responsibilities, and deliver results within established timelines

Preferred competencies and qualifications

[None explicitly stated in the original JD]