Key Responsibilities
(Associate Director / Director, depending on experience)
1. Operations Management & Customer Experience
- Ensure all lounges comply with company standards for service quality, cleanliness, and operational excellence.
- Oversee front-of-house and back-of-house operations to deliver a consistently high customer experience.
- Conduct regular quality audits and implement corrective actions as needed.
2. Leadership & Team Management
- Recruit, train, and manage outlet and functional managers.
- Drive team performance through coaching, clear expectations, and engagement initiatives.
- Promote a positive, customer-focused work culture aligned with company values.
3. Financial & Performance Management
- Support budgeting and financial planning for all locations.
- Review P&L performance and assist in tracking revenue, costs, and margins.
- Control operating costs, including labor, food, inventory, and overhead.
- Support pricing initiatives and promotions to optimize revenue and profitability.
4. Inventory, Supply Chain & Compliance
- Oversee inventory management to ensure availability while minimizing waste.
- Work with suppliers to ensure cost-effective procurement and service quality.
- Ensure compliance with local health, safety, and labor regulations.
5. Marketing & Brand Execution
- Execute marketing and promotional initiatives in partnership with internal teams.
- Monitor market trends, guest feedback, and competitor activity.
- Support consistent brand standards across all locations.
6. Reporting & Stakeholder Communication
- Act as a key liaison between operations teams and senior leadership.
- Prepare and present operational and financial performance reports.
- Communicate goals, updates, and initiatives clearly to management teams.
7. Problem Solving & Operational Resilience
- Support crisis management and operational continuity during disruptions.
- Address escalations promptly to protect service standards and business reputation.
About You
- Strong financial acumen with hands-on experience in budgeting, P&L review, and cost control.
- Solid background in food & beverage or hospitality operations, ideally in a multi-site environment.
- Proven people leadership skills with the ability to develop and motivate management teams.
- Strong communication, problem-solving, and stakeholder management skills.
- Knowledge of health, safety, and food compliance standards.
- Resilient, adaptable, and comfortable operating in a fast-paced environment.
