Key Responsibilities
Operations Management
- Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence
- Develop and implement operational policies and procedures to improve efficiency and customer experience
- Monitor store performance metrics, including sales, customer satisfaction, and operational costs
- Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations
Staff Management, Training
- Recruit, train, and mentor store managers and retail staff
- Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service
- Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring
- Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary
- Manage stock levels, inventory control, and replenishment to ensure product availability
- Collaborate with the purchasing team and marketing team to align stock levels with sales trends
- Oversee inventory audits and address discrepancies
Sales and Customer Service
- Drive sales targets and develop strategies to achieve business objectives
- Analyze sales data and market trends to identify opportunities
- Collaborate with the marketing team to execute promotions and campaigns
Compliance and Reporting
- Provide regular reports on store performance, challenges, and opportunities
- Implement corrective actions based on audit findings or management feedback
Qualifications and Requirements
- Relevant qualifications in Business Administration, Retail Management, or other related field
- Proven experience in retail operations, with a minimum of 3-5 years in a managerial role
- Preferably with 2-3 years of professional experience in facilitating retail training and development programs
- Willing to work in a retail environment and follow retail operating hours
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Professional development
- Promotion to permanent employee
Work Location: In person
