Operations and Office Manager - International Law Firm
About the Role
Our client, a prestigious international law firm with a global presence across major financial and legal markets, is seeking an experienced Operations and Office Manager to lead the day-to-day operations of their Singapore office. This is a senior, hands-on role reporting to firm leadership, responsible for facilities, administration, HR liaison, and team management within a fast-paced professional services environment.
Key Responsibilities
People & Administration
- Oversee office administration, secretarial, and facilities/office services staff, ensuring efficient staffing and workload distribution
- Partner closely with HR on recruitment, onboarding, performance management, and employee relations matters
- Act as the office's point of contact for benefits, policy, and general HR queries, escalating complex matters as needed
- Support a positive workplace culture through employee engagement initiatives, wellness programmes, and internal events
Facilities & Operations
- Manage vendor relationships across office services (catering, security, maintenance, transport, reprographics), including RFPs and contract negotiations
- Oversee building operations including reception, mailroom, conference services, security, and building maintenance (HVAC, electrical, life safety systems)
- Support space planning, office renovations, and fit-out projects in coordination with leadership and external consultants
- Maintain knowledge of lease terms, renewal dates, and related real estate documentation
Financial Management
- Prepare and manage annual operating and capital budgets, tracking variances and expenses
- Review and approve invoices and expense reimbursements
- Support payroll processes and financial reporting for audit purposes
Leadership & Strategic Improvement
- Lead and develop a high-performing team, fostering accountability and engagement
- Identify opportunities to improve efficiency, including through use of AI and emerging technologies
- Build strong relationships with internal stakeholders (partners, business services leaders) and external parties (landlords, vendors, banks)
- Contribute to strategic planning around cost containment, risk management, and organisational development
Requirements
- Degree in Business Administration or a related field
- Minimum 5-10 years of office management/operations experience in escalating roles, ideally within a professional services or law firm environment
- Prior people management experience, with strong leadership and team-building skills
- Working knowledge of employment practices/HR processes
- Facilities and vendor/contract management experience
- Excellent written and verbal communication skills, with the ability to engage confidently with senior stakeholders
- Strong organisational skills, sound judgement, and ability to manage competing priorities in a fast-paced environment
- Prior lease negotiation or office fit-out experience is an advantage
What's on Offer
- Opportunity to work with a leading international law firm
- Broad scope role spanning operations, HR liaison, and facilities leadership
- Collaborative, professional working environment
